Thriving Under Pressure: 6 Ways to Build Workforce Resilience Change is constant. Learn six ways to strengthen workforce resilience by giving employees the skills and support to navigate challenges and creating workplace conditions that sustain performance. A resilient workforce isn’t built by asking employees to keep pushing through. People are better able to adapt, recover,…
The Conversation Performance Gap Independent research on AI, training, and QA in the contact center — and the gap that’s keeping performance stuck. 85% of contact centers have deployed AI for training or QA. Only 29% say it’s working. This independent research report, based on a survey of 109 contact center Directors, VPs, and Executives,…
MISALIGNED: The 2026 State of Retail Communication and Execution What 227 Retail Leaders Across North America Really Think There’s a widening chasm in the retail landscape—one that execution, frontline retention, and a whole lotta money is getting lost in. In the fall of 2025, we partnered with Retail Dive and Studio by Informa TechTarget to…
