eBook: How organizations scale service beyond IT with Jira Service Management

Discover real-world stories of innovation, efficiency, and growth. Explore how leading companies scale exceptional support across their organization — for both IT and business teams — with Jira Service Management.

Executive summary

Discover how leading enterprises across industries are scaling exceptional support across their entire organization with Jira Service Management. This eBook features real-world stories from customers like Thumbtack, Sony Music Publishing, and more, showcasing how they empowered both IT and business teams to extend great support with intuitive and automated workflows, AI-powered self-service, and a shared platform that balances autonomy with alignment.

Key takeaways

Save up to 1,500 hours annually with automated workflows
Leverage AI-powered virtual service agents to deflect common requests
Enhance cross-team visibility with shared workflows, real-time statuses, and live queues

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