The Human Touch: Reclaiming Retail in a Tech-Driven Delivery World (The Delivery Conference Opening Keynote)

In an age of AI-powered logistics and predictive delivery, what truly secures customer loyalty?

This keynote brings together two visionary thinkers: Mary Portas, from the frontline of retail reinvention, and Arka Dhar, from the frontier of human-centric AI, to explore how technology and empathy must coexist in the future of commerce. Together, they challenge us to rethink delivery not just as a technical function, but as a human moment, where brand values, emotional connection, and purpose-led storytelling become the real differentiators. From parcel to person, this conversation explores how businesses can thrive by prioritizing people, even in a world increasingly shaped by algorithms.

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