Transforming Workforce Culture for Better Mental Health: Why it Matters, How it Works Most EAPs and mental health benefits fail to address common work-related causes of mental health challenges, like job-related stress or burnout. Learn how Lyra’s Workforce Transformation team helps companies achieve their mental well-being goals. Most HR and employee benefits leaders today say…
Thriving Under Pressure: 6 Ways to Build Workforce Resilience Change is constant. Learn six ways to strengthen workforce resilience by giving employees the skills and support to navigate challenges and creating workplace conditions that sustain performance. A resilient workforce isn’t built by asking employees to keep pushing through. People are better able to adapt, recover,…
The Conversation Performance Gap Independent research on AI, training, and QA in the contact center — and the gap that’s keeping performance stuck. 85% of contact centers have deployed AI for training or QA. Only 29% say it’s working. This independent research report, based on a survey of 109 contact center Directors, VPs, and Executives,…
