Atlassian is a Leader in The Forrester WaveTM: Enterprise Service Management Platforms, Q4 2025

Atlassian is proud to be recognized as a Leader in The Forrester WaveTM: Enterprise Service Management Platforms, Q4 2025. It’s no wonder over 65,000 customers use Jira Service Management, part of Atlassian Service Collection, to deliver exceptional service experiences across Development, IT, and business teams.

“Our service management solution combines apps and AI agents to bring your internal and external service game into the 21st century. No more tool sprawl. No more AI that feels bolted on rather than intuitive. Just fast, connected, always-on service on one platform, that predicts and prevents issues, across IT, Ops, HR, and Customer Support.” – Shamik Sharma, Head of Product, IT Solutions

Empower teams to deliver exceptional service experiences for employees and customers

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