What UK retail's fastest movers do differently

Free Executive Brief: "What UK retail's fastest movers do differently"

Data on why programme delivery, not technology selection, determines transformation outcomes for enterprise retailers.

Seventy-seven percent of large enterprise retailers plan to migrate e-commerce platforms within twelve months. AI adoption for online customer experience has tripled in a year. Yet approximately 70% of transformation programmes still fail to meet their objectives, and only 37% of retailers have successfully integrated in-store and digital operations.

The retailers producing measurable results, 22% higher customer satisfaction and 42% better inventory accuracy, got there by coordinating delivery as carefully as they built the technology. We put the evidence together in one brief.

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Which best describes your organisation’s position on how it plans and tracks cross-team programme delivery?

What is your involvement in choosing the tools your team uses to plan and deliver work?

Which cloud platform does your organisation mainly run its technology on?

Which of these are priorities for your organisation over the next 12 months? (select all that apply)
Replatforming our e-commerce platformIntegrating store and digital operationsRetail media, first-party data or personalisationPortfolio governance and board-level delivery reportingMoving AI from pilot into productionReducing the number of tools and vendors used to deliver work